Acceptable Use Policy

ACCEPTABLE USE POLICY (“AUP”)

UPDATED JUNE 16, 2016

 

AUP APPLIES TO ALL CLOUDGAROO WEB SOLUTIONS (“CLOUDGAROO”) CLIENTS.

Policies apply automatically to all Cloudgaroo clients upon subscription to the Services including subscription through a third party or any commercial partner.
The Customer agrees to use the Services only for lawful purposes, in compliance with all applicable law.

Specific activities that are prohibited include, but are not limited to:

  • Threatening harm to persons or property or otherwise harassing behaviour.
  • Violating Canadian export control laws for software or technical information.
  • Misrepresenting or fraudulently representing products/services.
  • Transmission, distribution or storage of any material in violation of any applicable law or regulation.
  • Transmission, distribution or storage of any material protected by copyright, trademark, trade secret or other intellectual property right without proper authorization, and material that is obscene, defamatory, an invasion of privacy or constitutes an illegal threat, or is otherwise illegal.
  • Facilitating, aiding, or encouraging any of the above activities, whether using Cloudgaroo’s network or service by itself or via a third party’s network or service.
  • Interference with a third party’s use of Cloudgaroo’s network or service, or ability to connect to the Internet or provide services to Internet users.
  • Manage a proxy server

 

EMAIL

Cloudgaroo has a strong anti-spam policy and applies it. Spammers are NOT welcomed. This includes spamming through open proxy servers or any other kind of unsolicited email advertising. If a Customer is found to be in violation of our SPAM policy, Cloudgaroo may, at its sole discretion, restrict, suspend or terminate Customer’s account. Further, Cloudgaroo reserves the right to pursue civil remedies for any costs associated with the investigation of a substantiated policy violation. Cloudgaroo will notify law enforcement officials if the violation is believed to be a criminal offence. The Customer acknowledges that he is responsible for any and all SPAM related actions which come from their account.

  • Sending unsolicited email messages, including, without limitation, commercial advertising and informational announcements, is explicitly prohibited even if the lists are said to be opt-in.
  • The Customer will not use another site’s mail server to relay mail without the express permission of the site.
  • It is strictly forbidden to send out unsolicited email from any other network that advertises, promotes or in any way points to a location inside Cloudgaroo network.
  • Frequent Attack Targets Services (IRC networks, Camfrog, etc.)
  • It is absolutely forbidden to host an IRC server that is part of or connected to another IRC network or server. Servers found to be connecting to or part of these networks will be immediately removed from our network without notice. The server will not be reconnected to the network until such time that you agree to completely remove any and all traces of the irc server, and agree to let us have access to your server to confirm that the content has been completely removed. It is also forbidden to host Camfrog servers or other server applications that are frequent targets of Denial of Service attacks or other types of attacks. Any server guilty of a second violation will result in immediate account termination.

 

ADULT CONTENT

It is strictly forbidden to publish adult content on shared hosting accounts.  The restriction applies, without limitation, to images and videos.

 

SYSTEM AND NETWORK SECURITY

The Customer is prohibited from utilizing Cloudgaroo services to compromise the security or tamper with system resources or accounts on computers at the Premises or at any third party site.

Specific activities that are prohibited include, but are not limited to:

  • Threatening harm to persons or property or otherwise harassing behaviour.
  • Use or distribution of tools designed for compromising security.
  • Unauthorized access to or use of data, systems or networks, including any attempt to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without express authorization of the owner of the system or network.
  • Unauthorized monitoring of data or traffic on any network or system without express authorization of the owner of the system or network.
  • Deliberate attempts to overload a system and broadcast attacks.
  • Forging of any TCP-IP packet header or any part of the header information in an email or a newsgroup posting.
  • Intentionally or negligently transmitting files containing a computer virus or corrupted data.

 

RESOURCE USAGE

On shared hosting accounts, it is strictly forbidden to make your account resources available (whether for free or pay) to the general public. Without limitation, this applies to usage of an account to provide public online services like statistics, image hosting, free web hosting or any other similar service. At anytime, all shared hosting accounts must use an acceptable level of resources and stay below 2% of the total system resources.

The purpose of these terms and conditions is to inform the consumer about the specifications and limitation of Cloudgaroo’s shared hosting services. You can find all these specifications in the main terms and conditions available here.

It is very important to introduce these conditions since shared hosting implies that customers will be shared physical ressources with each other and Cloudgaroo wants to provide the best web hosting service experience.

Please note that Cloudgaroo will be the only one to deem if you respect or not the following terms and conditions.

 

DISK SPACE

The storage capacity provided with the hosting plan you have purchased is defined as disk space. It is used in order to place content such as your web page (pictures, video, sounds…), databases and email accounts.

In order to use this space, you have to respect the following conditions:

 

DISK SPACE USAGE

You may only store your website’s content. It is forbidden to use it for personal or unrelated pieces of data that are not part of your website, or for massive storage or personal files or backups.

If Cloudgaroo detects you are using the disk space to those purposes, Cloudgaroo can end the web hosting contract, and refund the amount you have paid in advance.

 

HIGH RELIABILITY AND BACKUP SYSTEMS

In some cases, Cloudgaroo could host your website on a server that does not include all features that are otherwise included (zero downtime architecture, backups). It could happen if:

  • The amount of disk space you use increases at a fast pace
  • The storage may not contain a large amount of files bigger than 1GB
  • The majority of your content may not reside in ZIP or RAR archives occupying more than 5% of your disk space.

If you are found to be violating the above conditions, Cloudgaroo’s support staff will notify you about the feature modifications of your web hosting plan.

 

UNMETERED BANDWIDTH

Cloudgaroo does not calculate the bandwidth used by your websites and you have no data transfer limit from your account (disk space) to your visitors.

However, you are limited by system resource usage. Cloudgaroo could step in if your bandwidth usage causes latency or availability problems to other customers on the network.

 

SYSTEM RESOURCES

The most important limitation of a shared web hosting service is the resources allocation. System resources are mainly CPU RAM, which are used by softwares and your websites.

Cloudgaroo limits customers to a 2% system resource usage. It is a maximum of 2% of the total system resources that can be used by a single customer. That applies to all clients hosted on the same server. Furthermore, it is strictly forbidden to make your account resources available (whether for free or pay) to the general public.

cPanel, your web hosting control panel, allows you to verify the system resources level used by all your applications, softwares and websites. cPanel should help you target and fix processes that require a lot of system resources of our servers.

If your account uses too much system resources, Cloudgaroo’s support staff will notify you.

In this situation, you have 2 solutions. You can fix the situation by using less system resources or you can migrate to a dedicated server. In some cases, where the use of resources would reduce the availability of services to other customers, your site could be temporarily moved to an independent server for a period of up to 48 hours so you can fix the situation.

These rules are in place to avoid any abuse of service (bandwidth, disk space and system resources) in order to assure your entire satisfaction using the amazing Cloudgaroo web hosting offers.

 

VIOLATION

Cloudgaroo, in its sole discretion, will determine what action will be taken in response to a violation on a case-by-case basis.  Violation of this AUP could also subject the Customer to criminal or civil liability.  Cloudgaroo may block access at the router level to the Customer’s Equipment involved.  If Cloudgaroo believes, in its sole discretion, that a violation of this AUP has occurred, such action may also include, but is not limited to, temporary or permanent blocking of access to Customer’s Equipment or data, and the suspension or termination of Customer’s services under this Agreement.  Cloudgaroo may involve and will also fully cooperate with law enforcement authorities in investigating suspected lawbreakers.  Cloudgaroo has no obligation to provide warnings under any circumstances and can terminate the account without prior notice if the Customer violates this policy.

 

RIGHTS RESERVE

Cloudgaroo reserves the right to modify this AUP at any time without notice.  The Customer is responsible for all use of the Services by itself, its employees, agents, contractors, invitees and customers, whether such use is with or without the consent of Customer.  Cloudgaroo can require a signed copy of these documents.